Shipping & Returns
If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:
Items must be sent back within 7 days of the delivery date.
Items must be unworn, unwashed, and have original tags attached.
Items must be free of stains, makeup, deodorant, or wear.
All returns are refunded via store credit in the form of a Comrade of the Future E-Gift Card.
Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
Comrade of the Future does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email email@example.com for assistance.)
Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging
RETURN & EXCHANGE POLICY
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Comrade of the Future does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Similarly, Comrade of the Future reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Wardrobing & Excessive Returns
Our Customer Protection Team handles situations in which a return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject, we must ensure the safety, welfare, and comfort of all customer across the globe.
We are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.
In addition, we do not accommodate exchanges for purchases made in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired. We currently only offer in-store credit for returns made in-store. In-store credit is not transferable and can only be used at one of our store locations.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (firstname.lastname@example.org) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email email@example.com within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
Send your package to:
Comrade of the Future
Store credit in the form of a Comrade of the Future E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Comrade of the Future does not issue store credit for the original shipping charges.
Comrade of the Future requires items to be returned within 7 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center or retail locations after 7 days are considered to be “stale” returns.
Alternatively, Comrade of the Future reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. An E-Gift Card will be issued to you by email following our normal returns procedure.
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